Company: CLAAS
Industry: Agriculture
CLAAS is a family-owned agricultural machinery manufacturer based in Harsewinkel, Germany.
Challenge
CLAAS faced limitations with traditional monitoring approaches that provided only surface-level visibility. Their IT systems operated in silos, making it difficult to correlate data across platforms and gain actionable insights. While they had access to tools and data, teams struggled to unlock their full value for operational and business decision-making.
Solution
Grafana Cloud enabled CLAAS to unify observability across approximately 50% of their services by integrating metrics, logs, anomaly detection, and forecasting capabilities into a single platform. They connected key systems including SAP, Salesforce, SQL Server, and MongoDB directly into Grafana, using it not just for visualization but as a centralized data source.
Impact
- Gained end-to-end visibility across systems, improving database performance and reliability
- Empowered marketing and business teams to leverage observability data for campaign insights
- Cultivated a company-wide mindset shift toward data-driven decisions
“It’s not only about integrating all of my IT systems into the observability cloud from Grafana, it’s not only about taking the integration path because with Grafana, you can use around 80 integrations for different products in that big tent, but you are also able to use more than 100 data sources inside Grafana Cloud. Open your minds and think about what could we do with all the information stored in those data sources?”
Jan Ove Steppat, Infrastructure Architect Container/Observability
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